Privacy policy

This Privacy Policy describes how melondelo.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@melondelo.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
    • Disclosure for a business purpose: shared with our processor Shopify 
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify 
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

SMS Marketing

By consenting to melondelo's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Using Personal Information 

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

     

      Retention

      When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

         

        Cookies

        A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

        We use the following cookies to optimize your experience on our Site and to provide our services.

         

        Cookies Necessary for the Functioning of the Store

        Name Function Duration
        _ab Used in connection with access to admin. 2y
        _secure_session_id Used in connection with navigation through a storefront. 24h
        _shopify_country Used in connection with checkout. session
        _shopify_m Used for managing customer privacy settings. 1y
        _shopify_tm Used for managing customer privacy settings. 30min
        _shopify_tw Used for managing customer privacy settings. 2w
        _storefront_u Used to facilitate updating customer account information. 1min
        _tracking_consent Tracking preferences. 1y
        c Used in connection with checkout. 1y
        cart Used in connection with shopping cart. 2w
        cart_currency Used in connection with shopping cart. 2w
        cart_sig Used in connection with checkout. 2w
        cart_ts Used in connection with checkout. 2w
        cart_ver Used in connection with shopping cart. 2w
        checkout Used in connection with checkout. 4w
        checkout_token Used in connection with checkout. 1y
        dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
        hide_shopify_pay_for_checkout Used in connection with checkout. session
        keep_alive Used in connection with buyer localization. 2w
        master_device_id Used in connection with merchant login. 2y
        previous_step Used in connection with checkout. 1y
        remember_me Used in connection with checkout. 1y
        secure_customer_sig Used in connection with customer login. 20y
        shopify_pay Used in connection with checkout. 1y
        shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
        storefront_digest Used in connection with customer login. 2y
        tracked_start_checkout Used in connection with checkout. 1y
        checkout_one_experiment Used in connection with checkout. session

        Reporting and Analytics

        Name Function Duration
        _landing_page Track landing pages. 2w
        _orig_referrer Track landing pages. 2w
        _s Shopify analytics. 30min
        _shopify_d Shopify analytics. session
        _shopify_s Shopify analytics. 30min
        _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
        _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
        _shopify_y Shopify analytics. 1y
        _y Shopify analytics. 1y
        _shopify_evids Shopify analytics. session
        _shopify_ga Shopify and Google Analytics. session

         

        The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

        You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

        Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

        Changes

        We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

        Complaints

        As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.